Phone Banking Officer -Service Assurance team Thane

Published date: 2023/03/24
  • Location: Thane, Maharashtra, India

Payroll-Direct Bank Payroll

Job Purpose

• To engage regularly with the Imperia customers as defined by the contact policy and provide a

Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs

are understood and met through financial products that the Bank has to offer.

• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to

use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank

whenever customer needs.

• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines

and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their

financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters

set

Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)

Customer Engagement •...


Company Name: HY FLY CONSULTANCY

Job details

Full-time

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