Phone Banking Officer -Service Assurance team Thane

Published date: 2023/03/24
  • Location: Thane, Maharashtra, India

Payroll-Direct Bank Payroll

Job Purpose

• To engage regularly with the Imperia customers as defined by the contact policy and provide a

Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs

are understood and met through financial products that the Bank has to offer.

• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to

use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank

whenever customer needs.

• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines

and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their

financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters


Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)

Customer Engagement •...


Job details



Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Relationship Officer - Branch Banking
    Bank >> - - 2023/03/24

    We have urgent openings for the position of Relationship Officer - Branch Banking with most of the leading life Insurance Companies in Banca Vertical. Job Description:- To drive insurance business through Banca channel. • Handling bank branches of ch...

  • Vice President - Credit Risk - Unsecured Loans - Bank (15-25 yrs)
    Bank >> - - 2023/03/24

    VP- Credit Risk - Unsecured Loans Job Purpose :- 1. To give effective credit support for meeting the business targets. 2. To frame the lending policy framework, processes and workflow, assist in growth of the Unsecured term loans lending business in ...

  • India Company Secretary
    Bank >> - - 2023/03/24

    Job Description: Your background • Qualified company secretary • At least 7 years of solid post qualification experience in company secretarial field • Experience working for a foreign corporation or a subsidiary of a foreign financial institution • ...