Service Delivery Ambassador Jaipur Jaipur

  • Location: Jaipur, Rajasthan, India

• Meeter & Greeter for customers walking into the branch

• Attend to quick kill queries and service issues such as (and not limited to)

• All enquiries e.g. interest rates, queries on products & services etc.

• Balance enquiry

• Statement request

• Mini statement & transaction queries

• Passbook updation

• Duplicate FD advices

• Duplicate TDS & Interest Certificate

• Direct banking channels related queries e.g. PIN/password generation, usage of alternate channels

• Manage deliverables held at branches e.g.

• Debit Cards

• Cheque Books

• Returned Welcome Kits

• Returned cheques to be collected by customers

• Reconciliation of deliverables as per the laid down process

• Migrate customers to Internet Banking wherever applicable

• Present a professional and organized approach in interaction with customers provide complete and correct information to customers in the first instance.

• Be up-to-date with knowledge on products & services, KYC/AML requirements, escalation matrix &TATs etc. to be able to service/guide customers efficiently with required details

• Adherence to

• Customer service etiquettes,

• Dress code

• Regulatory guidelines on customer service as provided from time to time

• Availability at the Welcome Desk 15 minutes before start of customer hours

• Clean desk policy

• Hygiene and ambiance standards at the branch

• Highlight trends in customer complaints and issues to BCSM/RSDM in case there are any such trends observed at the Welcome Desk - e.g. incorrect details being provided, non-receipt of statements, erroneous entries and charges, non or inadequate communication provided to customer, non-adherence to commitments

• Ensure all stationery and brochure dispensers are well stacked at the beginning of the day and during the customer hours.

• Ensure nil pendency of customer requests and complaints accepted at the Welcome Desk

• Active usage of R Connect for recording customer engagements

• Manage outward dispatch to NOC & other back offices and inward dispatches to the branch. Ensure timely dispatch and distribution to the concerned

• Cross sell CA, SA, TD, SIP to customers approaching the Welcome Desk

Company Name:

Job details



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